Contact us

Contact Us

We're here to help you with any questions or concerns about your account, gaming experience, or technical issues. Below are the ways you can reach out to us for assistance.

Live Chat Support

Our live chat support is available 24/7 to provide immediate assistance. We'll do our best to resolve your issue within a minute of contacting us.

• Available: 24 hours a day, 365 days a year
• Response Time: Typically within 1-2 minutes of contact

Email Support

You can also reach out to us via email if you prefer written communication or have more in-depth questions. We'll respond as soon as possible during our operating hours.

• Available: Monday - Sunday, 09:00 AM - 05:00 PM (UTC+0)
• Response Time: Typically within 2-4 hours of contact

Help Centre Access

Our comprehensive help centre is available to answer most frequently asked questions. You can access it at any time and find information on various topics.

• Available: 24 hours a day, 365 days a year
• Accessible via the "Help" tab in your account dashboard or by clicking here

FAQ References

We've also compiled a list of Frequently Asked Questions to help you quickly resolve common issues. If you can't find what you're looking for, feel free to contact us.

• Available: 24 hours a day, 365 days a year
• Accessible via the "Help" tab in your account dashboard or by clicking here

Verification and Account-Help Support

For questions about verification, account setup, or general account assistance, please use our dedicated email address. We'll be happy to guide you through any challenges.

Responsible Gambling Assistance

If you're experiencing difficulties related to responsible gaming or would like guidance on self-exclusion options, we have resources available. Please contact us using the email below.

Technical Support

For any technical issues with our website, mobile app, or games, please reach out to us via live chat or email above. Our support team will do their best to resolve the issue promptly.

• Available: 24 hours a day, 365 days a year
• Live Chat Response Time: Typically within 1-2 minutes of contact

Complaint or Dispute Guidance

We take all complaints and disputes seriously. If you have an ongoing concern that hasn't been resolved via our usual support channels, please escalate your issue through the following method.

Communication Response Expectations

We strive to respond to all contact methods as soon as possible. Please note that response times may vary depending on volume and complexity of requests. We appreciate your patience during these instances.

• Our operating hours for email support are Monday - Sunday, 09:00 AM - 05:00 PM (UTC+0).

Mobile and Desktop Support Accessibility

Our website is optimized for various devices to ensure a seamless experience across desktops and mobile platforms.

• Compatible with most modern browsers on Windows, macOS, iOS, Android, etc.
• Please note that internet connection speed may affect the loading time of our content.

Please select your preferred method of contact below based on your inquiry. This will help us direct your request to the correct department for a quicker response.

Thank you for choosing AFKSpin Casino. We're here to make sure your experience with us is enjoyable and hassle-free!